Refund policy

Made-to-Order Model: At R2G, every piece of apparel is exclusively custom-made to order. This allows us to maintain premium quality and eliminate environmental waste. Because our items are produced specifically for you upon ordering, we do not accept returns, refunds, or exchanges for buyer's remorse or sizing issues. We strongly encourage you to review the sizing guides provided on each product page before placing your order to ensure the perfect fit.

Damages and Manufacturing Defects. We stand behind the quality of our gear. If your item arrives misprinted, damaged, or defective, or if you receive the incorrect item, we will gladly issue a free replacement or a full refund.

You have 30 days after receiving your item to submit a claim.

To start a claim for a defective item, please contact us immediately at support@rolled2gold.com. You must include:

Your order number

A clear photograph of the damaged or defective area

A brief description of the issue

If your claim is accepted, we will process a replacement at no additional cost to you, or notify you of your refund approval. In most cases involving defects, you will not be required to ship the damaged item back to us.

Refund Processing: If you are approved for a refund rather than a replacement, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return claim, please contact us at support@rolled2gold.com

Exceptions / Non-Returnable Items: Unfortunately, we cannot accept returns on sale items or gift cards.